Refund policy

Last updated 2 October 2026

DateGlow sells three digital services: Premium (30 or 90 days), superlike packs, and run time for companion listings. Each is a one-off payment in euros; nothing renews automatically. DateGlow never takes payment for meetings, so there is nothing to refund for a meeting.

Your right of withdrawal

When you buy, you ask us to start the service straight away and confirm that your 14-day right of withdrawal ends once it starts. Premium, superlikes and run time start as soon as the payment is confirmed (run time bought before a listing is approved starts on approval).

When we refund

• You were charged but the purchase never became active.
• You were charged twice for the same purchase.
• A fault on our side stopped you using what you paid for.

Refunds go back to the card you paid with, for the full amount charged in euros. When a purchase is refunded, what it gave is removed: Premium time ends, unused superlikes from that pack are taken back, and the listing's run time is shortened.

When we do not refund

• Time or superlikes you have already used, or a change of mind after the service started.
• When you delete your account: paid time and unused superlikes end with it.
• When an account or listing is suspended, banned or taken down for breaking the Terms, the Community guidelines or the Advertiser rules.

How to ask

Use the contact form with the topic "A payment or purchase" and the purchase number (it starts with DG- and is shown in Account, Purchases). We reply by email. This does not limit any right you have by law as a consumer.